Ordering

The products are ordered through the cart and are irrevocable. In case that the trader is unable to deliver the product because the ordered product is not in stock or can not be ordered from the supplier, the trader will inform the customer in writing that he can cancel the order or possibly accept a new delivery deadline

If the buyer decides to cancel the order, the merchant will return the money back to the buyer (plus the prescribed interest rate) as soon as possible, but not later than 30 days after the delay has occurred.

If the buyer refuses to receive the correct and undamaged goods he has ordered, the trader has the right to demand from the customer the reimbursement of all manipulative delivery costs.

The purchase can only be realized if the customer has read and understood the Terms of Service and Privacy Policy, and has agreed on both of them and also understands that he is creating a purchase with a necessity of payment.

Purchase can be realized 24 hours a day, 7 days a week.

The Trader is not liable for any costs that occur while using computer devices and telecommunication services which are required to access his website service. The client will be notified via e-mail about his order.

In the case where the Trader is not capable of delivering a purchased good, he will make the effort to contact his client via telephone or e-mail in order to arrange a delivery method.

Purchasing goods in the name and invoice for non-adults or persons void of (all or any) working abilities, can only be performed by their lawful representatives.

A visiting customer uses Wordpress CMS with the integrated WooCommerce addon on the website while browsing it. After inspecting products, a chosen product is added to his card by clicking on a button. By adding the product to the cart, the product itself is not reserved, ordered or purchased. The customer can then continue adding products or inspect his cart or continue to the payment procedure (checkout). During the payment procedure he has to fill in his information which is required to finalize the purchase.

The customer can shop from any place in the world, including the warmth of his own home.

The customer brings about the decision of purchasing goods by his own will after analyzing the available information on the website.

In case of problems or misunderstandings during the purchase procedure, customers can contact the Trader via email at [email protected]

Delivery

General Terms of Delivery

Ordered products are delivered to the access road to the nearest residential property (except some islands where we ship to the ferry port). If it is a residential building, the courier is not obliged to carry the products to the floor on which the buyer is located, but to the access road to the nearest entrance to the building. Access to delivery vehicle must be free, otherwise delivery will be made to the nearest point at which the unloading is possible. Delivery is done exclusively in the whole EU.

The delivery deadline is up to 7 business days, except for products for which the customer is specifically informed of the delivery deadline. Delivery on land is up to 7 business days, deliveries to islands up to 12 business days, depending on the timetable of the ferry. The deadline starts when SOAP receives payment on a giro account or approved credit card authorization. Saturdays and Sundays are not counted in the delivery deadline.

Other Terms of Delivery

The products will be packed in such a way that they can not be damaged by conventional manipulation in transport. The buyer is obliged to check for possible damages when picking up the product and immediately report them in writing by entering the damage to the delivery document to the delivery worker who delivered the goods, or refuse to take over the shipment where damage is visible.

Goods are insured from loss and damage during delivery. The buyer is obliged to sign the delivery note when picking up the goods and the supplier takes it as a takeover certificate. If, after the goods are delivered, the buyer does not receive the goods or delivery notice at the expected time, he or she has the right to notify the trader in order to make a request for the shipment or to send a replacement shipment.

In the event of a delay due to unpredicted occasions (lost products, damaged products in delivery at the distribution center of the partner, who returned it to the web shop www.autopraonice.hr without delivery to the customer etc.) Nitesco Artis d.o.o. assumes no liability for “first risk” and is obliged to send replacement product in the shortest possible time.

Personal Data Protection

The personal information we collect depends on: the type of service we provide to our customers, users and clients, the intention of the customer to use our services, the type of contract we make with our customer, and the intention of customers to use their rights based on legal and regulatory provisions on personal protection data.

Primarily we are talking about data without which we can not perform the service and it includes at least:

• basic personal data (name and surname)
• basic contact information (address, phone number, e-mail address)
• information related to the use of www.autopraonice.hr
• data related to the use of Nitesco Artis d.o.o. web shop
• the data necessary for the conclusion of a consumer credit agreement
• other personal data necessary for the fulfillment of client’s rights based on consumer protection laws
• detailed information on processing and personal data protection can be found at the following link Collecting and processing personal data

General information

Changing, borrowing, selling or re-distribution of the content of the website is only possible after a written permission from the company Nitesco Artis d.o.o.

The Trader enables the usage of his website by following best known practices. This includes: monitoring of server performance, expansion of its capacity in regards to visitor rate, support to users and removal of any possible errors or issues in the system. The Trader is not liable for any possible problems related to the work of the website or its services. The Trader can not guarantee that the usage of the website will not be terminated or momentarily not accessible.

Users and customers use the website on their own responsibility. The Trader is not responsible in any way for any damage that users could receive while using the website autopraonice.hr

The Trader reserves the right to modify or extend the Terms of Service at any point in time. Modification and changes performed take effect immediately on the day they are presented on the website autopraonice.hr

The Trader reserves the right to modify or cancel at any given time without prior notice any part of his business, which includes the website or any part of it, services related to it, or sub-pages or services provided through it. This includes, but is not limited to, the change of access to content, access to new information, delivery methods, as well as access to the website.

It is the customers duty and responsibility to use the website in regards to positive methods and general moral and ethical principles. The Trader reserves the right to perform control and monitor of the content of his website in order to respect the Terms of Services and positive regulations.

Payment

Ordered products and services can be paid in one of the following ways:

1. cash on delivery
2. payment to post office, bank, FINA or Internet Banking
3. by credit transfer

– After a properly filled out order form, the merchant delivers a confirmation of the order to the customer’s e-mail address as the customer defines when registering.

– If goods are picked up at the point of sale, ordered products can not be raised immediately upon payment, but are subject to the usual delivery deadlines. Customer receives additional email notification that his goods are ready to be downloaded.

– In case the buyer intends to pay viral, the payment deadline is 24 hours. After this deadline, the trader can not guarantee the state of the warehouse and the availability of the ordered items. Order processing starts running from the moment of payment visibility in our account. If the payment was made after the deadline and the goods are available, the delivery process is initiated. If the goods are unavailable, access to the overpayment (increased by statutory interest rates at the commercial bank rate at which the transaction account is held) is accessed within a maximum of 30 days from the day of payment.

Conversion statement

This conversion rate will be used for informational purposes till the end of the year, and does not represent a definitive or correct value used for payment purposes. Payment is performed exclusively in kuna, and your bank performs conversion rates from your currency into kuna.

Next year, with the official implementation of the euro in Croatia, all payments will be updated and prices will be shown in euros only.

Replacement of Product / Complaint / Return

Buyer has the right to return goods in the following cases:

• delivery of goods that have not been ordered
• delivery of goods that have a defect or damage that did not occur in the transport
• other cases in accordance with the legal framework

Replacement of the Advertised Product

The buyer may replace the purchased product within 7 (seven) days of receipt of the delivery address. Web shop autopraonice.hr commits to replace the advertised product by the same or similar product of the same price and quality class within 30 days of receipt of the request.

The buyer is obliged to deliver the advertised product in an undamaged original packaging, with all attached parts (remote control, rectifier, instructions, batteries, etc.).

Products with visible damage, products that the customer has tried to repair or rearrange, products that are damaged due to improper attachment or improper use, electric shock and products without original packaging can not be replaced. After expiration of 7 (seven) days, complaints and repairs are possible at authorized service.

The merchant will approve the refund of the goods to the buyer after a reasoned complaint received solely in writing through the web reclamation form. In the event of the impossibility of delivering another goods, the trader will reimburse the buyer for his postal costs of returning the goods and the possible value of the goods he is no longer able to deliver.

 

In the case of goods returned that did not arise from the trader’s fault, the buyer shall bear all the manipulative costs which occurred.

Cancelling of the Contract

A buyer may cancel the contract without stating the reason within fourteen (14) business days. The term of the cancellation of the contract begins to run from the day the customer received the product. The buyer must notify the trader of cancellation of the contract in writing.

This can be done through an online form or by post using the form prescribed by the Ordinance on consumer law to unilaterally terminate the contract concluded out of business. The contract is considered to be canceled when a trader receives a written notice.

In case of cancellation of the contract, the buyer is obliged to return the product to the merchant at his own expense within 7 days from the cancellation of the contract. The return product (s) must be complete, in original and non-defective packaging, with all relevant undamaged parts, accessories and documentation. Used products can not be returned.

The right to terminate the contract shall be in accordance with the Consumer Protection Act under Section IV, Article 72, which deals with the general terms and conditions for distance contracts.

– any contract concluded with the means of distance communication to which the rules contained in this Article of the Consumer Law apply, may, without mentioning that reason, terminate within fourteen days

– In the case of conclusion of a purchase contract, the time limit referred to in paragraph 1 of this Article shall begin to run from the date on which the consumer or a third party designated by the consumer other than the carrier, the goods constituting the subject of the contract

– If one order has ordered several items of merchandise to be delivered separately, that is, if the goods are delivered in more than one piece or more, the time limit referred to in paragraph 1 of this Article begins to run from the day when the consumer or third party is designated by a consumer who is not a carrier, the last piece or last consignment of goods is delivered

The trader agrees to return the entire amount of the funds paid (plus the legal interest rate at the commercial bank’s interest rate at which the transaction account is held) within fourteen (14) working days upon receipt of the written notice of termination of the contract.

Exclusion of the Right to Terminate the Contract

The consumer has no right of termination under Article 79 of the Consumer Protection Act if it is a contract:

• Selling a product or performing a service whose price is dependent on changes in the financial market that are beyond the influence of the trader that may arise during the term of consumer right to unilaterally terminate the contract
• Selling products made on the basis of consumer specifications, products made exclusively for consumers or products that, by their nature, can not be returned or are subject to rapid degradation
• Sales of audio or video, and computer programs that the consumer has wasted
• Sales of books and other publications

Dispute Resolution

In the event of a dispute between the consumer and the trader, the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Trades, a proposal for conciliation of the Settlement Center or the European Commission may be filed with the online dispute resolution form. Any dispute between the trader and the consumer will be resolved by agreement and by peaceful means, otherwise the court in Zagreb is in charge.

Contacts

Nitesco Artis d.o.o.
Jarušćica 11,10000 ZAGREB

Registered at the Commercial Court in Zagreb under number 080797114. The share capital paid in full is HRK 20.000,00

IBAN: HR42 2407 0001 1004 8505 5, SWIFT (BIC): OTPVHR2X, registered at Otp banke d.d.

By purchasing a product the buyer accepts these terms of business.